Hello! Questions about Bitcoin or POKKET?
How can we help?
Introduction/How it works
What is POKKET?
How does it work?
What are the interest rates?
What do I need to get started?
Who are we?
Why did we make POKKET?
How does POKKET make money and how do you afford to pay such high interest rates?
How do you safeguard my assets?
What security measures have you implemented for tokens?
How secure is your infrastructure?
How do I trust you with my personal data?
When is the settlement done? What is the timer for?
How are the expected returns calculated?
Can I redeem my tokens before settlement?
What is Automatic Rollover (Autoroll)? How to turn it ON or OFF?
Fees and minimum savings
What are the fees?
Are there any lower or upper limits to how much I can create a savings?
What happens if my coins/tokens in balance cannot cover the withdraw fee?
What can I do if my tokens don’t show in my Account?
Identity verification (KYC)
I lost my two-factor authentication (2-fa) device, can I reset this please?
How do I contact customer service?
Do you have a referral program?
Do you have an affiliate program?
Terms of Service
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