Terms of Service
How can we help?
Introduction/How it works
What is POKKET?
How does it work?
What are the interest rates?
What do I need to get started?
Who are we?
Why did we make POKKET?
How does POKKET make money and how do you afford to pay such high interest rates?
How do you guarantee that my assets are safe?
What security measures have you implemented for tokens?
How secure is your infrastructure?
How do I trust you with my personal data?
What happens if POKKET were to fail as a business?
When is the settlement done? What is the timer for?
How are the expected returns calculated?
Can I redeem my tokens before settlement?
What is Automatic Rollover (Autoroll)? How to turn it ON or OFF?
Fees and minimum savings
What are the fees?
Are there any lower or upper limits to how much I can create a savings?
What happens if my coins/tokens in balance cannot cover the withdraw fee?
What is the collateral amount on Savings screen in my Account page for?
What can I do if my tokens don’t show in my Account?
Should I worry about the price of TUSD/USDT, and will it have any effect on my assets?
Identity verification (KYC)
I lost my two-factor authentication (2-fa) device, can I reset this please?
How do I contact customer service?
Do you have an affiliate or referral program?
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